Customer Support Supervisor

Job Description:

Primarily responsible for supervising the call center and handle all incoming calls and responding to e-mail inquiries from general travel consumers. Responsibilities also include gathering, analyzing teaching and reporting on relevant performance data and quality control of the customer satisfaction.

Requirements:

· 3 to 5 years experience in travel business
· Teaching skills and ability to communicate
· Servicing all calls with professionalism and efficiency
· Processing e-mail messages
· Remaining current with all policies and procedures
· Remaining current with all clients products information
· Employing polite and proper customer service phone techniques and writing skills
· Achieving office standards
· Solving, escalating or reporting problems
· Ability to work shifts, weekends and holidays.
· Knowledge of computer and Internet
· Ability to quickly implement solutions to ideas
· Ability to travel within the Middle East

Please submit your CV

info@uflyonline.com