Customer Support Representative.

Job Description:

Primarily responsible for handling incoming calls and responding to e-mail inquiries from general travel consumers enabling the consumer to navigate easily and efficiently through uflyonline's website.

Requirements:

· 1 to 3 years experience in travel business
· Servicing all calls with professionalism and efficiency
· Processing e-mail messages
· Remaining current with all policies and procedures
· Remaining current with all clients products information
· Employing polite and proper customer service phone techniques and writing skills
· Achieving office standards
· Solving, escalating or reporting problems
· Ability to work shifts, weekends and holidays.
· Knowledge of computer and Internet

Please submit your CV
info@uflyonline.com

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Web Master Engineer

Job Description:

The candidate will act as the " owner " of all operations related to uflyonline's web product. Primarily responsible for maintaining and updating the quality and the technology of uflyonline's website.
Sales ability in regards to operations functions within approved strategy.

Requirements:

· Computer Science degree
· 2 to 3 years of Travel Business Experience
· 5 to 6 years of Unix systems administration experience
· Significant expertise and experience supporting a web site
· Networking skills. Knowledge of networking protocols and architecture
· Excellent troubleshooting skills, including the ability to diagnose problems within a multi-system entity where there are complex interactions
· Ability to program or scripting languages
· Excellent oral and written communication skills
· Ability to author documentation in HTML
· Ability to close deals

Please submit your CV
info@uflyonline.com

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Customer Support Supervisor

Job Description:

Primarily responsible for supervising the call center and handle all incoming calls and responding to e-mail inquiries from general travel consumers. Responsibilities also include gathering, analyzing teaching and reporting on relevant performance data and quality control of the customer satisfaction.

Requirements:

· 3 to 5 years experience in travel business
· Teaching skills and ability to communicate
· Servicing all calls with professionalism and efficiency
· Processing e-mail messages
· Remaining current with all policies and procedures
· Remaining current with all clients products information
· Employing polite and proper customer service phone techniques and writing skills
· Achieving office standards
· Solving, escalating or reporting problems
· Ability to work shifts, weekends and holidays.
· Knowledge of computer and Internet
· Ability to quickly implement solutions to ideas
· Ability to travel within the Middle East

Please submit your CV

info@uflyonline.com