| SAUDI ARABIA |
Country Manager.
Job Description:
The main role of the manager is to manage the long term success of the business across all departments. More specifically his or her responsibilities fall into the following categories.
Continuously scouts for opportunities for new projects. Build a strong organization of staff who share the same long term goal. Build a strong network of relationships with individuals and organizations who participate in making these projects a reality. Reports to Regional Manager.
The manager should participate in budgeting and staffing for each project. Works with regional manager to turn strategic plans into operational plans. Communicates the overall objectives of the company to all managerial staff and ensures that all managers are prioritizing tasks in regards to deadlines and available technical and human resources. Ensures employees have proper technical and skill-related tools to perform their jobs effectively. Monitors progress and adapts projects to changes in operating environment.
The manager will be responsible of the following departments in The Country:
- Data base entries
- Call Center procedures and operations / Quality control
- Marketing . Establish a program and coordinate with management and advertising manager
- Human resources for call center
- Sales
and customer relationship, deliveries, payments and
after sale services.
- Develop all existing sales channels
- Develop future sales channels/B2B/ Business in relation with future plan . - Fulfillment partner: procedures and relationships with the partner
- Technology . Solve all problems occurring on the country's site.
- Product
:
- Develop daily content , promotions for the website , ect …..
- Develop strong relationship with suppliers
Requirements :
· 5-8 years experience in management
· 1 to 3 years experience in travel business
· Have the authority to cut deals
· Remaining current with all policies and procedures
· Remaining current with all clients products information
· Employing polite and proper customer service phone techniques and writing skills
· Achieving office standards
· Solving, escalating or reporting problems
· Ability to work shifts, week-ends and holidays.
· Knowledge of computer and internet
Please submit your CV
Customer Support Supervisor
Job Description:
Primarily responsible for supervising the call center and handle all incoming calls and responding to e-mail inquiries from general travel consumers. Responsibilities also include gathering , analyzing teaching and reporting on relevant performance data and quality control of the customer satisfaction.
Requirements :
· 3 to 5 years experience in travel business
· Teaching skills and ability to communicate
· Servicing all calls with professionalism and efficiency
· Processing e-mail messages
· Remaining current with all policies and procedures
· Remaining current with all clients products information
· Employing polite and proper customer service phone techniques and writing skills
· Achieving office standards
· Solving, escalating or reporting problems
· Ability to work shifts, week-ends and holidays.
· Knowledge of computer and internet
· Ability to quickly implement solutions to ideas
· Ability to travel within the Middle East
Please submit your CV